HomeRefund Policy

Refund Policy

Our Money Back Guarantee

If, for any reason, we are not able to deliver the content as promised, you will be entitled to a full refund. In this case, we may offer the option to redo the order. However, you will always have the opportunity to get a full refund in this situation if you would prefer.

Refunds during the audit / strategy process

When you place an order with us, we use your payment to pre-pay our writers, graphic designers, and/or video editors to work on your order. So if you change your mind for any reason during the article writing or review process, we can only offer a 50% refund. In this case, you will still receive your content and be able to request revisions. The completed article will be yours to use in any way you choose.

Refunds during the writing process

When you place an order with us, we use your payment to pre-pay our writers, graphic designers, and/or video editors to work on your order. So if you change your mind for any reason during the article writing or review process, we can only offer a 50% refund. In this case, you will still receive your content and be able to request revisions. The completed article will be yours to use in any way you choose.

Refunds during the publishing process

Refunds requested during the publishing process will be denied. We cannot stop a publication that is in process, and we are not able to recoup the costs of publishing an article. Please review your article thoroughly before sending it to us or approving it for publication. We make every effort to ensure that your article is free of errors. However, you should always check:

  • The article meets your requirements
  • The business contact details are correct as they will be included in the live publications
  • The spelling and grammar are right
  • The keywords you provided are used
  • All the links work correctly
  • The images/videos you want are included and positioned in the article

Refunds after the completion of your order

If the text of the article you provided us or approved does not match the live publications. In that case, you can request a free removal and republish. This policy does not cover a difference in the publication’s formatting or the placement of images and videos because each news site controls these.

If your article is not published on a minimum of 200 news sites (for our ViralPress service), or is removed within 30 days of publishing (for our Viral Syndication service), you will be entitled to a full refund as per our Money Back Guarantee.

All other reasons for a refund will be considered but not guaranteed.

How long do refunds take

Refunds will be approved or denied based on this policy within 24 hours of receiving your request.

Credit Card Refunds will be available back on your card within 5 – 10 business days.

PayPal Refunds will be instantly visible in your PayPal account once we have processed them. If you paid with your PayPal balance, the funds should be available immediately after we process it. If you paid using a card or bank account, the funds usually are available after 5 business days but can take longer depending on your bank.

Refunds will always be sent back to the PayPal account, bank account, or card you used when making the payment. We are not able to process refunds to a different account.

How to request a refund

To request a refund, complete the Refund Request form or email us at help[at]viraltactic.com.

When contacting us about a refund, please include the email address you used when placing an order.

ViralTactic

Every day at the top counts. With ViralTactic, leave competitors in the dust. #1 Next-Gen PR & Content Marketing.

Solutions

 

ViralTactic. Copyright © 2023. All rights reserved. 

1645 Palm Beach Lakes Blvd, Floor 12, West Palm Beach, FL 33401 |